Shipping Policy

Order Processing

All artwork is carefully prepared and packaged within 2 - 4 business days of receiving your order. Custom or commissioned pieces may require additional processing time, which will be stated on the product page.

Shipping Methods

Orders are shipped via reputable postal or courier services. Shipping options and costs are calculated at checkout based on your location.

Delivery Times

Estimated delivery times:

• UK: 2–4 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Packaging

All artwork is packaged with protective materials to help ensure it arrives safely. Small prints and artworks are shipped in rigid mailers or protective boxes.

Tracking

Tracking information will be provided by email once your order has been dispatched, where available.

Damaged or Lost Orders

If your artwork arrives damaged, please contact us within 7 days of delivery and include photographs of the packaging and item.

If your order appears lost in transit, contact us and we will work with the shipping carrier to investigate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Additional shipping charges may apply if a package is returned due to an incorrect address.

Contact

For shipping-related questions, please contact:

Email: info@pureimaginationworks.co.uk