Refund policy

Returns

We want you to be happy with your purchase please email info@pureimaginationworks.co.uk if you have any issues

If an item is faulty a new one will be sent in it's place.

Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Perishable goods
• Digital downloads
• Gift cards
• Items marked as final sale

How to Request a Return

To start a return, contact us at:

• Email: info@pureimaginationworks.co.uk
• Phone: [optional]
• Address: 6 Harwill Rise, Churwell, Leeds, LS277QN

Please include your order number and details about the item you wish to return.

Return Shipping

• Only customised artwork should be returned if it requires editing. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Due the items being original artwork we cannot offer refunds. If an item is faulty a new one will be sent in it's place.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We may request photographs to help assess the issue.

We will offer a replacement, repair, or refund as appropriate.

Exchanges

We only replace items if they are defective, damaged, or if an exchange is otherwise agreed upon. Contact us to discuss exchange options.

Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws.

Contact Us

If you have any questions about returns or refunds, contact:

• Business Name: Pure Imagination Works
• Email: info@pureimaginationworks.co.uk
• Address: 6 Harwill Rise, Churwell, Leeds, LS277QN